Accessibility statement for deinfriseur.de

Declaration of Values

At deinfriseur.de, we believe that everyone should feel professionally groomed and confident. High-quality hair care and professional styling should be accessible to everyone. We are committed to ensuring that everyone—including people with disabilities—has unrestricted access to our brand, our products, and our digital platform. In this way, we aim to inspire and empower all of our customers to unleash their individual beauty.

We want to create a future in which everyone has equal opportunities. This includes making our digital experiences accessible. Our actions are guided by the international Web Content Accessibility Guidelines (WCAG). We strive to implement these guidelines on our platform. Our goal is to provide all users with equally accessible and professional services, in accordance with the European Accessibility Act and the relevant national regulations. Therefore, we invest targeted resources to achieve this goal and continuously improve user experience.

Our services at a glance

This website offers a wide range of high-quality hairdressing products to both end customers and B2B customers (e.g., hair salons). Our product range includes shampoos, conditioners, styling products, hair dyes, and professional accessories. We want to ensure that deinfriseur.de is accessible and that all customers, including people with disabilities, can easily navigate the website and shop.

On deinfriseur.de, customers can search for products, purchase them, and have them delivered. Our product search allows them to filter the product range by brand, hair type, product feature, or other criteria. Customers can create a profile to track orders, save personal preferences, and benefit from perks. Orders are processed via a secure checkout system with multiple payment options. Shipping is reliable using the selectable shipping methods. For a seamless shopping experience, products can be easily returned within the specified time frame. When developing deinfriseur.de, we placed great emphasis on accessibility and integrated features such as screen reader compatibility, consistent keyboard navigation, and alternative text for images.

Accessibility of our website

deinfriseur.de (KNS GmbH) is committed to creating a digital shopping experience that is accessible to everyone. We are working to improve the accessibility of deinfriseur.de in accordance with the EN 301 549 v.3.2.1 standard, which closely aligns with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. Our e-commerce services are designed to be perceivable, usable, understandable, and robust for all users. This means we strive to provide information in understandable language, offer alternatives for non-text content, and use a flexible layout with adjustable contrast and font sizes.

deinfriseur.de allows for zoom, supports full keyboard navigation, and supports common screen readers. Our website is designed to work well on various devices and browsers, including Windows, macOS, iOS, and Android. We ensure that processes such as identification, secure payment functions, and order completion are accessible. We also strive to ensure that our customer support communicates clearly and effectively with all users.

To improve accessibility, we regularly review our website using a combination of automated tools and manual testing. User feedback is particularly important to us. We place particular emphasis on optimizing keyboard navigation, supporting screen readers, improving color contrast, and providing user-friendly input forms and clear error messages.

Preparation of this declaration

This statement was prepared on July 9, 20245.

It is based on a thorough internal review (self-assessment) of a representative selection of pages on our website. Both manual and automated testing methods were used to verify compliance with the guidelines.

Feedback and contact

We welcome your feedback on the accessibility of deinfriseur.de. If you encounter any barriers or have any comments, please contact us. Your feedback helps us continuously improve our website.

We strive to respond to inquiries within 15 working days.